Business Broadband Support
Please select your area of interest from the below list:
Broadband FAQs
MAC Code FAQs
Learn about Migration Authorisation Codes, which you will need if you already have broadband but are switching to Marble Telecom business broadband.
MAC Contact Details
If you already have broadband you will require your Migration Authorisation Code from your current supplier. Find their contact details on this page.
Filter Installation
A quick guide to micro filters and why you must install them if you have broadband on your line.
Broadband Troubleshooting
Find the answers to the most frequently encountered problems.
Broadband FAQs
What do I need to do to get Marble Telecom business broadband?
As long as broadband is available in your area, all you need is a BT phone line and a PC with Windows 98 Second Edition or later.
Do I need a powerful computer to use Marble Telecom business broadband?
No, the minimum requirements are shown below:
PC/Windows computers:
Operating System
Windows 98 Second Edition
Windows 2000 (SP4)
Windows XP (SP1 OR SP2, x86/32-bit)
Windows Vista (x86/32-bit)
Memory
128MB RAM (Windows 98 & Windows 2000)
256MB RAM (Windows XP & Windows Vista)
Hard Drive
30MB free space
Disk Drive
CD or DVD Drive
Internet Browser
Internet Explorer version 5.5+
Network Device
Spare Ethernet or USB port
Display
SVGA display 800x600x256 colours +
Apple Macintosh computers:
PowerPC G4/G5
iMac, iBook, Power Mac, PowerBook, Mac Mini
Intel (x86/32-bit)
iMac, MacBook, Mac Mini
Operating System
Mac OS X 10.3.9 and above
Memory
256MB RAM
Hard Drive
150MB free space
Disk Drive
CD or DVD Drive
Internet Browser
Internet Explorer version 5.5+ or Safari 1.2+
Network Device
Spare Ethernet or USB port
Display
SVGA display 800x600x256 colours+
What are the Marble Telecom business broadband download limits?
Marble Telecom has two broadband products you can take out. Our Starter Broadband has a 10Gb download limit and our Ultimate Broadband has a 40Gb download limit.
How long will it take to set up Marble Telecom’s business broadband?
Marble will endeavour to have you connected and online within 28 days. Once you have received the equipment pack it only takes a few minutes to get everything set up.
How much does Marble Telecom business broadband cost?
The cost of Marble Telecom business broadband depends on which broadband you take out and whether you take out our telecoms as well. If you are looking for business broadband only, our Starter Broadband is only £20.00 per connection per month and our Ultimate Broadband is only £25.00 per connection per month. However if you take out a Marble Telecom Freedom Package that includes telecoms and broadband, you will receive a £10 discount off of the broadband service you choose.
What are the benefits of Marble Telecom’s business broadband?
Unlike “dial up”, Marble Telecom business broadband gives you a permanent connection, which means you can talk on your telephone whilst surfing the web. The greater speeds provided by broadband bring exciting, dynamic content such as video streaming to your fingertips. With a higher speed connection, you are also able to connect multiple users to one connection, allowing for greater flexibility than a dial up connection.
How do I sign up for Marble Telecom business broadband?
Please contact us on 0844 846 0844 or fill out our contact form.
